999ok Privacy Policy
Your personal information is completely safe with us. We protect your privacy through SSL encryption and strict data security measures.
This Privacy Policy ("Policy") describes how 999ok ("we", "our", "platform") collects, uses, stores, and protects your personal information. By using our platform, you agree to all the terms of this Policy.
999ok is committed to building a safe and reliable online gaming environment for players in Bangladesh. Protecting your privacy is one of our highest priorities. This Policy explains what information we collect, why we collect it, and what your rights are.
If you have any questions after reading this Policy, please contact us directly. We are always here for you.
SSL Encryption and Multi-Layer Security
Bangladesh
1 What Information We Collect
When creating an account and using the 999ok platform, we may collect the following types of information. Each piece of information is collected for a specific purpose and is not used beyond that purpose.
1.1 Personal Identification Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Residential address
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.3 Technical Information
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Login time and location logs
1.4 Gaming Activity Information
- Game history and betting records
- Bonus claim history
- Time spent on the platform
We only collect information that is necessary to provide our services. Collecting excess or irrelevant information is against our policy.
2 Why We Use Your Information
999ok uses the collected information for the following purposes:
2.1 Account Management
We use your personal information to create, verify, and keep your account secure. This ensures that only you can access your account.
2.2 Transaction Processing
Financial information is used to process deposit and withdrawal requests. We ensure safe and fast transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
2.3 Identity and Age Verification
We ensure that only persons aged 21 or older participate on our platform. This is part of our responsible gaming policy.
2.4 Fraud and Manipulation Prevention
By analyzing technical information and gaming history, we detect and prevent fraudulent activity. This protects the interests of honest players.
2.5 Service Quality Improvement
We analyze usage patterns to improve your experience. This analysis is completely anonymous and no personal information is revealed.
2.6 Customer Support
Necessary information is used to enable our 24/7 live chat and email support team to resolve your issues.
2.7 Fulfilling Legal Obligations
We may use information to comply with applicable laws and regulations and to respond to lawful requests from government authorities.
3 Information Storage and Security
3.1 Retention Period
We retain your information only for as long as it is necessary. All information is stored while your account is active. After account closure, some information may be retained for a defined period in accordance with legal and regulatory requirements.
3.2 Encryption and Security
999ok uses industry-standard SSL (Secure Sockets Layer) encryption to protect your information. This means all data traveling between your browser and our servers is encrypted. For additional protection, we operate firewalls, anti-fraud systems, and conduct regular security reviews.
3.3 Access Control
Access to your information is strictly controlled. Only authorized staff who need it for their work can view your information. A log of every access is maintained.
3.4 Server Security
Our servers operate in secure data centers with 24/7 monitoring. Regular backups are taken and a disaster recovery plan is in place.
4 Information Sharing with Third Parties
999ok never sells your personal information to third parties or shares it for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Providers
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These providers are governed by their own privacy policies and are also obligated to protect your information.
4.2 Technology and Service Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and technology service providers receive only the minimum information needed for their work. They are bound by confidentiality agreements with us.
4.3 Law Enforcement Agencies
We may be required to provide information in compliance with applicable law in response to a valid court order or government request. In such cases, we always try to notify you (within legal limits).
4.4 Anti-Fraud Organizations
Necessary information may be shared with industry-level anti-fraud organizations to prevent fraud, money laundering, and other illegal activities.
5 Cookies and Tracking Technologies
Cookies are used on the 999ok website. Cookies are small data files stored on your device that help improve your browsing experience.
5.1 Essential Cookies
These cookies are required for the core functionality of the website. This includes maintaining login sessions, security verification, and remembering your preferred language. Disabling these cookies will prevent the website from functioning properly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings. This saves you from having to set things up again every time you log in.
5.3 Analytics Cookies
We collect anonymous statistics that help us understand how users are using our platform. This information is used to improve service quality and cannot identify any individual.
5.4 Cookie Control
You can control cookies by changing your browser settings. However, please note that disabling certain cookies may affect your ability to use some features of our platform.
6 Your Rights and Controls
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
6.1 Right to Access
You can request a copy of the information we hold about you at any time. We will provide it within a specified timeframe.
6.2 Right to Correction
If any of your information is incorrect or incomplete, let us know. We will correct it as soon as possible.
6.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal and regulatory obligations.
6.4 Right to Object to Processing
You may object to the processing of your information for a specific purpose. In this case, we will consider your request and stop processing if there is no legitimate reason to continue.
6.5 Data Portability
You can request your information be exported in a standard format (such as PDF or CSV). Contact our support to make this request.
7 Protection of Minors
999ok is for persons aged 21 or older only. We do not knowingly collect any information from minors and they are not permitted to use our platform.
Age is verified at the time of account creation. If we learn that a minor is using our services, their account will be closed immediately and all associated information will be deleted.
If you suspect that a minor is using our platform, please notify us at [email protected].
8 Changes to the Policy
999ok may update this Privacy Policy from time to time. For significant changes, we will notify you via email or a notification on the platform.
The "Last Updated" date at the top of the page will change with each update. Continued use of the platform after changes are made will be considered your acceptance of the new Policy.
We recommend that you check this page regularly and stay informed about any changes.
9 Contact Us
If you have any questions or concerns about this Privacy Policy or the use of your information, please contact us. Our support team is available 24/7.
24/7 support in Bengali — contact us through the platform
As soon as possible, according to Bangladesh Standard Time (BST, UTC+6)
Protecting your information matters greatly to us. We always handle your information with honesty and transparency. Thank you for placing your trust in 999ok.